Human-in-the-loop
Define confidence thresholds and route sensitive or complex conversations to the right person.
AI workforce for customer operations
Customer support that is instant, grounded, and governed.
Neuwark builds AI support agents that resolve routine demand across every channel, act from approved knowledge, and bring a person in when judgment matters.
Human escalationApproved knowledgeOmnichannel coverage
Support orchestration
Illustrative conversation
Billing
Detected intent
98%
Answer confidence
Web
Current channel
I found your invoice. The adjustment was approved and will appear within two business days.
Grounded in billing policy v4.2
Human review available
StandbyFull context and cited sources transfer with the conversation.
< 2 sec
First response
24/7
Service coverage
5+
Connected channels
100%
Conversation visibility
The service shift
More demand. More channels. Less patience.
Customers expect immediate, accurate help wherever they ask. Adding more queues and more headcount does not create a consistent service operation. Neuwark gives the team a governed AI workforce that can resolve, act, and escalate.
Queue-based support
Customers repeat context across channels
Service quality changes by shift and agent
Routine work consumes experienced people
Knowledge goes stale across disconnected tools
AI service workforce
One context follows the customer everywhere
Approved answers stay consistent and cited
Routine demand resolves without a queue
Judgment calls reach a person with full context
One service layer
One agent experience across every channel.
Customers can move between web and messaging without losing context, policy controls, or service quality.
Website
Telegram
Enterprise support controls
Fast for customers. Controlled for the business.
Grounded answers
Answer from approved policies, product information, help content, and enterprise knowledge.
Source references
Give agents and customers transparent answers with supporting sources where appropriate.
Operational visibility
Monitor every answer, handoff, failure mode, response time, and customer outcome.
Agent controls
Configure models, retrieval, tone, knowledge boundaries, permissions, and escalation rules.
Multilingual service
Deliver consistent support across languages while keeping one governed knowledge layer.
How it works
From knowledge to resolution.
Launch around one high-value service journey, measure quality and containment, then expand to adjacent channels and actions.
Connect knowledge
01Bring policies, documentation, FAQs, tickets, and product information into one governed context.
Design service rules
02Set tone, permissions, confidence thresholds, handoffs, and the actions the agent can take.
Deploy every channel
03Use one service agent across the website and messaging channels your customers already use.
Observe and improve
04Turn unresolved questions, agent edits, and customer feedback into better service over time.
Plans
Start with one service workflow. Expand with confidence.
Essentials
$29/ month
For focused teams deploying their first governed support agent.
- 2 AI agents
- 1,000 knowledge pages
- 3,000 messages per month
- Multilingual embedding
Premium
$89/ month
For growing support operations across multiple products and channels.
- 5 AI agents
- 2,000 knowledge pages
- 5,000 messages per month
- Advanced agent controls
- BYOK model options
Enterprise
Custom
For high-volume, integrated, and compliance-sensitive service operations.
- Custom agent fleet
- Enterprise knowledge scale
- Channel integrations
- Governance and evaluation
- Priority implementation
Design your support workforce
Give every customer a fast, trusted answer.
Bring us your support volume, channels, knowledge, and escalation model. We'll map the first workflow and the controls needed to operate it safely.
Human governed Omnichannel Outcome measured